Shipping policy

Last updated: July 29, 2026

This Shipping Policy applies to orders placed through strive11store.com. The store is owned and operated by Strive 11 Fitness LLC.

1. Print-on-Demand Fulfillment

Strive 11 Fitness merchandise is produced using a print-on-demand fulfillment process.

After payment is approved and an order is submitted for fulfillment, Printful manufactures, packages, and ships the merchandise directly to the shipping address provided by the customer.

Products are generally not pulled from preprinted Strive 11 Fitness inventory. Production begins after an order is submitted.

2. Production and Fulfillment Time

Most orders are currently produced in approximately 2 to 5 business days.

This is an estimate and not a promised shipment or delivery date.

Production time may vary because of:

  • Product type
  • Printing or embroidery method
  • Product availability
  • Fulfillment location
  • Order size
  • Order volume
  • Quality-control review
  • Seasonal demand
  • Holidays
  • Technical issues
  • Events outside our reasonable control

Business days generally do not include weekends or recognized holidays.

The date an order is placed may not count as the first production day.

Shipping transit time begins after production is completed and the package is transferred to a shipping carrier.

3. Estimated Delivery Time

The total estimated delivery period consists of:

  1. Production and fulfillment time
  2. Carrier transit time

Delivery estimates displayed during checkout, included in an order confirmation, or provided through tracking are estimates only.

Transit time depends on:

  • Delivery destination
  • Selected shipping method
  • Fulfillment location
  • Carrier operations
  • Weather conditions
  • Customs processing
  • Seasonal shipping volume
  • Events outside our reasonable control

We do not promise delivery by a specific date unless Strive 11 Fitness LLC expressly provides that commitment in writing.

Do not rely on an estimated delivery date for a birthday, holiday, event, trip, competition, or other date-sensitive occasion without allowing additional time for potential production or carrier delays.

4. Shipping Charges

Applicable shipping charges are displayed during checkout before you submit your order.

Shipping charges may be based on:

  • Delivery destination
  • Product category
  • Number of products
  • Package weight or dimensions
  • Selected shipping method
  • Whether products must be shipped separately

Free-shipping promotions may be subject to separate terms, minimum purchase amounts, product exclusions, date limitations, or geographic restrictions.

5. Separate Packages

Products within the same order may be manufactured or shipped from different fulfillment facilities.

An order may therefore arrive in two or more packages and on different dates.

Separate tracking numbers or shipping notifications may be issued for each shipment.

Receiving only part of an order does not necessarily mean the remaining products are missing.

6. Tracking Information

When tracking is available, shipping and tracking information will generally be sent to the email address associated with the order.

Tracking information may not become active immediately. A carrier may require additional time after shipment to scan the package and display tracking activity.

Customers are responsible for:

  • Providing a valid email address
  • Reviewing shipping notifications
  • Monitoring tracking updates
  • Checking spam or junk folders
  • Contacting us promptly when a delivery issue occurs

7. Address Accuracy

Customers must provide a complete and accurate delivery address, including all applicable:

  • Apartment, unit, or suite numbers
  • Building information
  • Recipient names
  • ZIP or postal codes
  • Country-specific address information
  • Phone numbers when required by a carrier or destination country

Contact Team@str11ve.com immediately when an address correction is needed.

We will attempt to update an address that has not shipped, but we cannot promise that the correction will remain available.

Once an order ships, we may be unable to redirect the package or change the address.

The customer may be responsible for additional production or shipping charges when an order is returned, lost, misdelivered, or considered undeliverable because of an incorrect or incomplete address supplied by the customer.

8. Lost Packages

A package that has not arrived by the estimated delivery date is not automatically considered lost.

Review the tracking information and allow a reasonable amount of time for potential carrier delays.

A suspected lost-in-transit order must be reported to Team@str11ve.com within 30 days after the estimated delivery date.

We may ask you to:

  • Confirm the delivery address
  • Contact the carrier
  • Contact the local post office
  • Check with neighbors, household members, reception staff, or building management
  • Provide additional information needed for a carrier or fulfillment claim

When the carrier or fulfillment provider confirms that an eligible shipment was lost in transit, we may provide a replacement, refund, or another remedy required by applicable law.

9. Packages Marked Delivered

When tracking shows that a package was delivered but you cannot locate it, promptly:

  • Check all possible delivery locations
  • Ask household members and neighbors
  • Contact building management or front-desk staff
  • Contact the delivering carrier or local post office
  • Confirm the delivery address shown on the order

A package marked delivered is not automatically eligible for a free replacement or refund.

Each report will be reviewed based on the available tracking information, carrier response, delivery address, fulfillment-provider findings, and applicable law.

10. Damaged Shipments

Report a package or product that arrives damaged within 30 days after delivery.

Email Team@str11ve.com with:

  • Your order number
  • A description of the damage
  • A photograph showing the entire product
  • Close-up photographs of the damaged area
  • Photographs of the packaging
  • A photograph of the shipping label

Do not discard the merchandise or packaging until the claim has been reviewed.

11. International Shipping

International availability depends on:

  • Product type
  • Destination
  • Fulfillment-facility availability
  • Carrier availability
  • Local laws
  • Applicable shipping restrictions

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Goods and services tax
  • Brokerage charges
  • Carrier fees
  • Other government charges

Unless checkout expressly states that these charges are prepaid or included, the recipient is responsible for charges assessed by the destination country, customs authority, or carrier.

We do not control customs processing and are not responsible for delays caused by:

  • Customs inspections
  • Missing customer documentation
  • Unpaid import charges
  • Local import restrictions
  • Government processing
  • A customer's refusal to cooperate with customs or the carrier

Refusing an international package because of customs charges does not automatically qualify the order for a refund.

12. Shipping Restrictions and Order Cancellations

Certain products may not be available for delivery to every address, state, territory, or country.

We may cancel an order when:

  • The product cannot be shipped to the destination
  • The product becomes unavailable
  • The shipping address cannot be validated
  • Fulfillment is restricted by law or carrier rules
  • An obvious pricing, product, or system error occurred
  • Fraud or unauthorized payment is reasonably suspected

When we cancel an order because we cannot fulfill or ship it, the canceled amount will be refunded to the original payment method.

13. Shipping Delays

Weather, natural disasters, public emergencies, carrier interruptions, labor disruptions, customs activity, product shortages, high order volume, and other events may cause delays.

When applicable law requires us to provide notice, obtain consent to a delay, offer cancellation, or issue a refund, we will comply with those requirements.

14. Customer-Service Contact

Strive 11 Fitness LLC
19203 Ventura Blvd.
Tarzana, CA 91356
Email: Team@str11ve.com
Website: strive11store.com

Customers should contact Strive 11 Fitness LLC regarding their orders. Customers should not contact or ship merchandise directly to Printful unless specifically instructed by Strive 11 Fitness LLC.