Refund policy

Last updated: July 29, 2026

Thank you for shopping with Strive 11 Fitness.

This Return and Refund Policy applies to purchases made through strive11store.com. The store is owned and operated by Strive 11 Fitness LLC.

1. Made-to-Order Products

Our merchandise is produced specifically for each customer after an order is placed. We use Printful, a third-party print-on-demand fulfillment provider, to manufacture, package, and ship our merchandise.

Because each product is made to order, properly produced and correctly fulfilled products are considered final sale, except where otherwise required by applicable law.

We do not accept returns, exchanges, or refunds for:

Changing your mind after placing or receiving an order
Selecting the wrong size
Selecting the wrong color
Selecting the wrong product, style, design, or quantity
Personal preference regarding fit, feel, style, or appearance
Failing to review the product description or size chart
Minor variations that are normal within the print-on-demand manufacturing process

Please carefully review all product descriptions, size charts, colors, quantities, designs, shipping information, and order details before completing your purchase.

This section does not apply when you receive merchandise that is materially different from what you ordered because of a manufacturing or fulfillment error.

2. Eligible Order Problems

Arrives damaged
Contains a manufacturing defect
Contains a material printing or embroidery error
Contains the wrong item, size, color, or design because of a fulfillment error
Is materially different from the product ordered
Is confirmed as lost in transit

Damaged, defective, misprinted, or incorrectly fulfilled products must be reported within 30 days after delivery.

Packages believed to be lost in transit must be reported within 30 days after the estimated delivery date.

Claims submitted outside these periods may not qualify for a replacement or refund, except where applicable law provides otherwise.

3. How to Report an Order Problem

To report an eligible problem, email Team@str11ve.com and include:

Your full name
Your order number
The email address used to place the order
A description of the problem
A clear photograph showing the entire product
Close-up photographs showing the damage, defect, printing error, or incorrect item
A photograph of the shipping packaging and shipping label, when relevant

For orders containing multiple affected products, we may request a photograph showing all affected products together.

We may request additional photographs, video, packaging information, or other details reasonably necessary to evaluate the claim.

Submitting a claim does not mean the claim has been approved. Strive 11 Fitness LLC or its fulfillment provider must review the information and confirm that the order qualifies under this policy.

4. Available Resolutions

After reviewing an eligible claim, Strive 11 Fitness LLC may provide one of the following:

A replacement of the affected product
A refund for the affected product
Another resolution required by applicable law

The appropriate resolution will depend on the circumstances, product availability, fulfillment-provider findings, and applicable consumer law.

For verified manufacturing defects, damage, or printing errors, you may not be required to physically return the product. Keep the product, packaging, and shipping materials until the claim has been fully resolved.

Do not mail merchandise to Strive 11 Fitness, a Strive 11 Fitness gym location, Printful, or any other address unless we first provide written return instructions.

Unauthorized returns may not be accepted, credited, recovered, or returned to you.

5. Size, Color, and Product Selection

We do not provide returns, refunds, or exchanges when a customer selects the wrong size, color, style, design, or product.

Size charts are provided as a general guide. Product measurements and fit may vary slightly between manufacturers, garment styles, production batches, and individual items.

Colors displayed on a computer, tablet, or phone may appear different from the physical product. Screen settings, lighting, fabric type, garment color, printing method, thread color, and normal manufacturing variations may affect the final appearance.

Minor differences in color, texture, measurement, print placement, embroidery placement, or product construction that fall within ordinary manufacturing tolerances are not necessarily considered defects.

6. Order Changes and Cancellations

Orders may be transmitted to Printful shortly after payment is approved.

Contact Team@str11ve.com immediately when requesting a change or cancellation. We will attempt to assist, but we cannot promise that a change or cancellation will remain available.

Once production begins, products generally cannot be changed or canceled. This includes changes to:

Product type
Size
Color
Design
Quantity
Print or embroidery selection
Shipping method

A shipping-address correction may also become unavailable after an order ships.

When we successfully cancel an order before production begins, the canceled amount will be refunded to the original payment method.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Orders returned, delayed, misdelivered, lost, or considered undeliverable because the customer submitted an incorrect or incomplete address are not automatically eligible for a refund or free replacement.

When an order can be reshipped, the customer may be responsible for the additional shipping expense.

When the original product cannot be recovered and a new product must be manufactured, the customer may also be responsible for the cost of the replacement product.

8. Unclaimed, Refused, or Returned Shipments

A shipment that is refused, not collected, left unclaimed, rejected at customs, or returned because of customer action is not automatically eligible for a refund.

Additional manufacturing, customs, and shipping charges may apply when the customer asks for an unclaimed, refused, or returned order to be shipped again.

Returned merchandise may only be retained by the fulfillment provider temporarily. Contact Team@str11ve.com promptly after receiving notice that a package has been returned.

9. Packages Marked Delivered

When tracking states that a package was delivered but you cannot locate it, you should:

Check all entrances, porches, mailrooms, parcel lockers, and delivery areas
Ask household members, neighbors, reception staff, or building management
Contact the delivering carrier or local post office
Confirm that the shipping address on the order was correct
Allow a reasonable amount of time in case the carrier scanned the package before final delivery

A carrier's delivered status does not automatically qualify an order for a refund or free replacement.

Contact Team@str11ve.com as soon as possible so we can review the tracking information and determine what assistance may be available.

10. Damage After Delivery

We are not responsible for product damage caused after delivery by:

Improper use
Normal wear and tear
Accidents
Alterations
Incorrect washing or drying
Failure to follow product-care instructions
Exposure to conditions inconsistent with the product's intended use

11. Refund Method

Approved refunds will be issued to the original payment method unless applicable law requires another method.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally nonrefundable unless:

The entire order is refunded because of a qualifying manufacturing or fulfillment problem
We expressly approve a shipping refund
Applicable law requires the shipping charge to be refunded

12. Mandatory Consumer Rights

Nothing in this policy limits any nonwaivable consumer right or remedy available under applicable law.

When the laws of a customer's location provide mandatory rights that conflict with this policy, the applicable mandatory legal requirements will control.